Inventory that,
for once, agrees with itself.
A DTC site, three marketplaces, two warehouses, one store POS, and a spreadsheet called sku_master_v11— all convinced they know what’s in stock, none of them agreeing. We make the systems tell the same story, automatically.
across channels
vs. baseline
to supplier sent
Every channel is a customer. Every system thinks it’s the source of truth.
Retail is five pipes of truth, politely disagreeing. A sale on Shopify doesn’t tell Amazon. A return at the store takes three days to show up in the ERP. A promo runs hot on the DTC while the flagship quietly runs out. We don’t replace the stack. We coordinate it.
Stock that disagrees with itself
Five systems, five numbers, all for the same SKU. The one the customer sees happens to be wrong right now.
Orders routed the hard way
Fulfilment decisions made by the warehouse closest to the order, not the one with the right stock, or the lowest shipping cost.
Returns as a second inventory
The returned hoodie sits on a shelf for six weeks while the website says “out of stock” and the marketplace sells it anyway.
Four modules the customer experiences.
Inventory, pricing, orders, returns — the things the customer feels, coordinated so every channel tells the same story.
Cross-channel Inventory Sync
Every sale, return, transfer, and cycle-count pushes a stock delta to every selling channel within seconds. Oversells caught at the virtual shelf, not at the pick face.
- Stock levels synced across all channels in <15 seconds
- Oversells reduced by 92%
- Safety-stock buffers tuned per SKU and channel
Dynamic Pricing & Promo Coordination
Competitor prices scanned hourly, margin floors respected, promo schedules coordinated across channels. The marketplace match flag gets flipped at the right time, not two weeks late.
- Prices updated continuously, never cross the floor
- Promo stacking prevented across channels
- Competitor moves surfaced within the hour
Order Orchestration & Fulfilment
Each order is routed to the node with the right stock, right cost, and right promise date. Split shipments decided automatically when it’s the cheaper path.
- Fulfilment cost down 14% vs. fixed-rules routing
- Order-to-ship cut from 26 h to 4 h average
- Customer promise dates kept at 98%+
Returns, Refunds & Re-stock
Return labels, refund approvals, grade & restock decisions — all driven by policy and condition photos, not by three customer-support agents learning the same policy over and over.
- Returns back on the virtual shelf within 48 hours
- Refund turnaround: under 24 hours for clean cases
- Fraud patterns surfaced before loss accrues
Four modules the customer never sees.
Purchasing, forecasting, supplier ops, and in-store operations — the plumbing that keeps the storefront running.
Demand Forecasting & Replenishment
Historical sales, seasonality, promotions, local events — fed into a forecast per SKU per node. Replenishment POs drafted automatically, ready for the buyer to approve with context.
- Out-of-stock rate down 40% vs. min/max rules
- Over-stock capital freed up by 18% in first year
- Buyer spends time on exceptions, not spreadsheets
Supplier Orders & PO Lifecycle
POs drafted, sent, and tracked against supplier acknowledgements, ASN, and receiving. Exceptions — short ships, late deliveries, invoice mismatches — flagged with the context already attached.
- PO draft-to-send in minutes, not days
- Short-ship disputes evidenced automatically
- Supplier scorecards refreshed weekly, without effort
In-store Ops & Task Dispatch
Tasks dispatched by store, by role, by priority — restocks, cycle counts, visual merch checks, price tag refreshes. Manager gets a completion view, not a clipboard.
- Task completion tracked per associate
- Cycle-count cadence tuned per SKU velocity
- Visual merch photos reviewed centrally, briefly
Customer Support & Where-is-my-order
Tracking updates, delivery ETAs, return labels, address changes, promo resends — handled by an agent with context from the order system, the carrier, and the CRM.
- 74% of contacts resolved without human agent
- Proactive updates on delayed shipments
- Escalations arrive with the full trail attached
Ask about your specific friction.
We’ll tell you which module applies to your stack and what a realistic first step looks like.
Tell us where the channels disagree.
We’ll come back with a concrete starting point — usually one channel, one workflow, running on your data within weeks.
hello@cueroinc.com